Policies

SHIPPING & HANDLING

Almost all pieces are made to order, so please allow two to three weeks for dispatch. Public holidays or production issues may add another couple of days to this, but usually we ship things out much sooner. Handmade can take time!

If you need something urgently, please don't hesitate to get in touch - we'll do our best to work something out.

UK SHIPPING OPTIONS

First Class

Aims to deliver next working day, but can take longer. No tracking or insurance.

Special Delivery

Guaranteed next day delivery, with tracking and insurance.

USA / CANADA ORDERS

We strongly recommend ordering from our U.S. site for the best shipping prices and speeds.

INTERNATIONAL SHIPPING OPTIONS

We ship all international orders with International Tracked service, with tracking and insurance. Aims to deliver in 5-7 working days, but can take longer.

Please note that there is a chance that international orders may be delayed by customs or the postal service in the recipient's country. Unfortunately we cannot predict or be held responsible for these delays, or for any customs fees that your country may charge. This is a rare occurrence, but still worth being aware of.

In the unlikely event that an item goes missing in the post, we can claim insurance once 30 days have elapsed, at which point we will send a replacement item.


RETURNS AND EXCHANGES

As almost all our pieces are handmade and made to order, we unfortunately can't offer returns or exchanges. If you have are any problems with your purchase, please do get in touch. We go to every effort to make our products the best they can be, and we will be happy to repair or replace anything that should break or be damaged.

 
MATERIALS & CARE

All pieces are hand crafted, so please allow for slight variations in finish. We try to keep our work as constant as possible, but it's in the nature of the handmade process that things will differ slightly - that's what makes it special.

All metals will naturally develop a darker patina over time, as a reaction to the air, moisture, and the wearer's skin. This gives the jewellery a beautiful aged look, but if it isn't to your taste, it can also be cleaned off with a treated polishing cloth. If you would like to maintain the bright finish on brass and plated jewellery, it's best to avoid contact with lotions, perfumes and water.

It looks like you're visiting us from North America.

For the best shipping prices and speeds, we recommend shopping on our US site.

Would you like to visit our US shop?

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