FAQ

WHO ARE YOU?

Big question! Let's start small: I'm Kaye. I was born & raised in London, UK, and that's where I live now. I studied illustration at the University of Brighton, and then spent two years in NYC from 2010-2012. That's where I fell into the jewellery game. I then moved back to London for a couple years... and now I'm back in Brooklyn again. If you'd like to know a little more about me, you can check out an interview I gave here.

 

WHY DO YOU HAVE A SEPARATE UK SITE?

I didn't want my UK and European customers to have to wait longer for their orders when I moved back to Brooklyn, so I have kept my studio in London with a lovely assistant overseeing orders. Orders placed via my UK website ship from there. I'm now based in Brooklyn and have a studio here too, where I work on USA, Canadian, and international orders. 

 
HOW CAN I FIND MY RING SIZE?

There are lots of ways to do this. The best thing of course is to go to a jewellery store and get measured, but that's not always convenient. Next best is to take a ring that already fits, and measure its inside diameter. You can calculate your ring size from this measurement here

You can also measure the circumference of your finger with a piece of paper or string, but be sure to leave enough space to fit over your knuckle.


I ONLY KNOW MY RING SIZE IN UK / EUROPEAN SIZES!

No problem. You can convert your ring size here.


DO YOU SELL WHOLESALE?

Yes I do! If you'd like to stock Datter jewellery, I'd be delighted to hear from you. Just drop me a message here: hello@datter.co.uk


DO YOU DO CUSTOM WORK?

I'm not currently able to take on custom orders, but if you want an existing piece in a different metal, length, or size, we can usually help. Just get in touch and I'll be happy to discuss it with you. 


CUSTOMER SERVICE

Datter Industries is a tiny enterprise, so please be patient when waiting for an email response. I get to everything as soon as I can, but I try to keep my working hours from 9am - 6pm Monday - Friday, and my inbox is often swamped! It may take a couple of days to get to your message. I really appreciate your patience.


WHERE CAN I SEE YOUR ILLUSTRATION AND ART WORK?

Well hey, thanks for asking. You can find my illustration portfolio here. You may also like my blog, which contains drawings, ceramics, photographs, and general artworks, all made by yours truly.

It looks like you're visiting us from North America.

For the best shipping prices and speeds, we recommend shopping on our US site.

Would you like to visit our US shop?

Yes please

No, thanks >